Terms & Conditions - Returns

Flat Pack Products

We hope you will be delighted with your Amber products. But you do have the right to return any items that do not meet your expectations. However it is important to follow these simple steps:

• Notify us in writing by fax, email or letter within 7 days of receiving your goods
• Return the goods within 14 days of notifying us
• Return the goods to us intact and in their original packaging and condition
• If the product is damaged, please report this immediately as we may be able to replace the damaged part free of charge. If you prefer to return the whole product for a refund, we will refund the full purchase price within 30 days of receipt of the returned goods.
• If you wish to return products that you decide are unsuitable, please get proof of posting and check insurance of goods for the return journey. We will help you to arrange this at your request.
• If you are returning goods due to our error we will arrange collection at our cost.
• We cannot accept any liability for damage to your radiator cover once it is assembled by you
• Please note that any flat pack covers to which optional features have been added are classed as personalised products and therefore are not refundable. If any part of the product is damaged during delivery, we will replace the damaged part free of charge.