Terms & Conditions - Amber Order and Payment information

Made to measure service

Premium Service - When you have made your selection from the brochure, complete the order form and return it to us by fax or post. We will check your figures for obvious mistakes and then confirm your order and total price in writing with an estimated despatch date. You will then be asked to confirm in writing that you are happy to proceed and supply us with payment details. A 25% deposit is payable at this point and your order will go into production. The balance is payable when we contact you to arrange delivery.

The measurements you supply should be the actual size of the radiator (unless you wish to increase your measurements to balance your room). We then add on the radiator clearances as explained in the brochure and in our online measuring guide. This gives the finished size of the cabinet so it is important that you check for obstacles such as doors, window sills and allow for movement around the radiator.

Please remember to measure in millimetres and do not mix metric and imperial measurements.

Bespoke Service – This service is currently only available in selected locations throughout the UK mainland. Use our online postcode checker to confirm availability of this service in your area or please telephone for details. When you have made your selection from the Amber brochure, telephone us and we will arrange to visit you with samples to confirm your order and take measurements. A 25% deposit is payable at this time. When your order is ready, we will contact you to arrange a convenient time for delivery and installation. The balance is payable on delivery.

Premium and Bespoke Order Completion

We aim to complete your Made To Measure order within four to six weeks. However, this may take longer when demand is higher than normal at certain times of the year. If you are working to a specific time scale we will always try to meet your requirements.

All major credit and debit cards are accepted